If you have any questions, please send an email to shop@wheycation.ch and we will answer you as soon as possible.

If you order from Monday to Friday before 11 a.m., you should receive your parcel the next working day. For orders placed after 11 a.m., you can receive your parcel after 2 working days. Sometimes the post office has a little longer. However, if you have not received your order after 4 working days, please send an email to shop@wheycation.ch, because something has gone wrong.

Shipping is free for orders over CHF 50. Below that, we charge CHF 7 for shipping.

Unfortunately, we can currently only ship to Switzerland and Liechtenstein.

Whey proteins play a key role in supporting physical recovery. For us, it is not only important to achieve high protein content in our products, but also to ensure a balanced composition. A healthy diet is a balanced and varied diet. That’s why our products are primarily natural and contain a well-balanced ratio of macronutrients (proteins, carbohydrates, and fats) and micronutrients (minerals and vitamins).

Prepare products, designed for preparation before physical exertion, are also rich in protein but contain more carbohydrates and dietary fiber compared to recovery products. This ensures they provide longer-lasting satiety and sufficient energy.

The natural quality of our products is the main factor in promoting well-being, supported by ingredients that contribute to gut health. Enjoyment is essential as well, to help the mind relax. Our products embody a carefree approach to nutrition.

You can find more detailed information on nutrition and tolerability in our guidebook.

Upcycling refers to a process of material enhancement, where materials are transformed into higher-value products. In the context of food, upcycling means using raw materials as ingredients that would otherwise not be consumed by humans and thus would be lost as food waste.

According to estimates by the Food and Agriculture Organization (FAO) of the United Nations, about one-third of all food produced worldwide is lost or wasted each year. These losses account for around 8 percent of greenhouse gas emissions caused by human activity, significantly contributing to climate change. (Source: Bundesamt für Lebensmittelsicherheit und Veterinärwesen)

In Switzerland, about 75 percent of whey is not consumed by humans. Through upcycling, we rescue Swiss whey, prevent its waste, and thus help reduce food waste while contributing to the fight against climate change.

You can find detailed information on environmental regeneration in our guidebook.

Whey, also known as "Schotte" in German, is the liquid that remains after milk has been processed during cheese production. It contains the components of milk that do not end up in the cheese. Whey is rich in high-quality whey proteins, which contain all essential amino acids and are easily absorbed by the human body.

Whey also naturally contains valuable vitamins and minerals. You can find detailed information about whey and its health benefits in our Guidebook.

No, it does not contain too much sugar. Refuel Energy & Hydration is a beverage that provides the body with both electrolytes to maintain an optimal fluid balance and energy during physical exertion. The body needs sugar during exercise, which it immediately uses as a source of energy.

The recommended preparation of 35 g of powder for 500 ml of liquid is an average guideline. If the exertion is longer or more intense, the amount of powder can be increased to provide more carbohydrates, i.e., more sugar. However, when using the Mate-Mint flavor, it is important to note that increasing the powder amount also raises the caffeine content.

De-sugared whey powder is a type of whey powder from which a large portion of the milk sugar (lactose) has been removed. What remains are primarily the minerals (salts) naturally present in whey. It also retains naturally occurring whey proteins and vitamins, making it an ideal base for a natural, electrolyte-rich beverage.

A small amount of milk sugar remains in the powder. However, when prepared according to the recommended serving instructions, the finished sports drink is low in lactose, containing less than 1.5 g of residual lactose per 500 ml.

The salt content listed in the nutritional information is calculated based on the sodium content, as required by law. Other minerals are not included in the nutritional declaration, although they are equally important for maintaining a normal fluid balance.

In addition to the mineral sodium, Refuel Sports Drinks contain potassium, calcium, magnesium, and chloride – all naturally derived from whey.

To maintain a normal fluid balance, our body needs electrolytes. Electrolytes are minerals that carry an electric charge when dissolved in a fluid such as blood. The electrolytes in the blood – sodium, potassium, chloride, and bicarbonate – help regulate nerve and muscle function and maintain the body's acid-base balance and water balance.

In other brands, sodium is often added primarily in the form of table salt (sodium chloride or NaCl), and the additional electrolytes are provided as industrially manufactured salts. The sodium content in these products is often higher than in our products, which is why the salt content appears higher in their nutritional information.

What truly matters for function and for maintaining fluid balance (hydration) is not the salt content, but the total electrolyte content.

Whey proteins have a foaming and stabilizing effect. The more native the proteins are, the stronger the foam formation. Our whey proteins are very native, which is good for their effect in the body, but unfortunately also creates more foam.

Other manufacturers counteract the foam with defoamers. However, as these are artificial additives, this is out of the question for us. We have tried to optimize the recipes so that the foam is naturally slightly reduced. Mixing it with milk, which contains milk fat, makes the foam more homogeneous, and if the foam bothers you, we also recommend preparing the drink an hour before consumption or simply before training and then refrigerating it. Then it will be perfect when you have finished your workout.

It is difficult to achieve an intense, fruity taste in a powdered product. During the drying process, many of the volatile flavors of the fruit are lost along with the water. And in a product with a low fat and sugar content, it is an additional challenge to enhance the flavor intensity of the flavors present in the finished product in a natural way; it does not work by simply adding more flavors.

The perception of the intensity of the flavor is also primarily related to the sweetness, which we work with great restraint in the Recovery Shake Powder. We do not add any sugar or artificial sweeteners, and the fat content also plays a major role in the perception of flavor. This is noticeable when the shakes are mixed with milk or a fat-containing milk substitute. The flavor is immediately more intense due to the higher fat content and also due to the sweetness of the milk or milk substitute, but we have not yet managed to make the flavor more intense without losing any of its naturalness or functionality.

Whey is one of the best natural sources of protein, as it contains all the essential amino acids and is particularly easy to digest. By using Swiss whey, we are also actively committed to sustainable food production and the reduction of food waste.

Thanks to the combination of complex carbohydrates, high-quality proteins and fiber, the porridge keeps you full for hours - ideal for an energy-rich breakfast or long-lasting satiety on the go.

Yes! For a cold version you can mix the porridge with cold milk, water or plant-based drink and leave to soak for a few minutes. For overnight oats, simply leave to soak overnight in the fridge - perfect for a refreshing breakfast

The easiest way to prepare it is with water, but depending on your personal preference, you can also use milk or a milk substitute, e.g. oat drink. For an average portion, 60 g are measured into a small bowl, which is about 6 tablespoons. Then pour approximately 90 ml of warm to hot liquid over it. If you don't want to measure, the 90 ml will just about cover the 60 g mixture. Leave to stand for approximately 3 - 5 minutes, then the porridge is ready to eat.

Tip: Refine the porridge with fresh fruit and a little natural yoghurt.

Of course, the preparation also works in the same way as you are used to with other porridges.

We care deeply about the sustainable use of resources and have given the topic of packaging a great deal of attention during product development. When choosing packaging for our products, we have to consider a wide range of factors.

These include the necessary protection of the product to ensure a long shelf life and stability during transport, the packaging infrastructure available at our production partners, the best possible alignment with consumer needs, and of course, sustainability.

After carefully weighing all of these factors, we chose our current cups and pouches. The cups are optimized compared to those used for similar products on the market. They are made from fully separable materials, use as little plastic as possible, are reinforced with recycled cardboard, and do not include an additional drinking lid.

For the Recovery Shake Powder, we opted for pouches because they require minimal material. That said, there is certainly still room for improvement when it comes to packaging!

We assure you that we are continuously working to improve. We're still at the beginning of our journey and are focusing on a few key areas where we can make the greatest possible impact.

Whey is a part of milk and therefore not vegan, but it is vegetarian, as no animal rennet is used in the cheese production from which our whey is sourced. Our products are ecologically responsible because they help prevent food waste.

The animal-based component of our products is limited to whey, which is a natural by-product of cheese production and does not contribute to an increase in overall milk consumption. Moreover, we view sustainability in three dimensions: environmental, economic, and social.

Not all vegan products are automatically sustainable. They too can have a significant environmental impact or involve unfair labor practices. We strive to embody a holistic approach to sustainability - both in our company and in our products.

Food waste refers to food that is not used for human consumption, even though this loss could have been avoided. Whey is a highly valuable raw material for human nutrition, and not using it as food constitutes waste.

Whey is part of milk - a product whose production requires significant energy and places a considerable burden on the environment. If whey is not used as food but instead repurposed, for example, as animal feed or for energy generation in biogas plants, this alternative use delivers only a fraction of the environmental benefit that would result from preventing its loss as a food resource.

This observed positive effect on digestion is very likely due to the whey proteins – and the absence of other milk proteins (caseins), which are often present in protein-enriched products.

We use only whey and whey proteins, which are more easily digestible than caseins. This effect is likely further supported in the whey shake through fermentation with yogurt cultures.

Unlike caseins, whey proteins also promote the growth of various species of Bifidobacteria and Lactobacilli (probiotic bacteria), which are important for maintaining a balanced and healthy gut microbiome. And last but not least, it’s certainly also due to our consistent focus on naturalness and nutritional balance.

Durch die Fermentation mit Joghurtkulturen wird die Laktose abgebaut. Um ganz sicher zu sein, wird im Prozess Lactase, ein natürliches Enzym, eingesetzt, um die noch vorhandene Restlaktose zu spalten. Der Pause Gnuss ist laktosefrei und kann bedenkenlos auch von Personen genossen werden, die Laktose nicht vertragen.

It depends on why you don’t tolerate dairy products. If you are lactose intolerant and cannot digest milk sugar, you can enjoy our whey shake without concern. However, the Recovery Shake Powder does contain lactose (Note for those who tested or purchased the Recovery Shake Powder from the first production batch: that version was lactose-free and is labeled accordingly).

If you have a milk protein allergy, our products are not suitable for you, as whey is a component of milk and contains milk proteins.

We are the first company to work exclusively and consistently with Swiss whey. Very few whey protein-based products are actually made from Swiss whey. Many other products on the market are labeled as "developed and manufactured in Switzerland," but this typically refers only to the blending of ingredients. They do not use Swiss whey protein.

This is legally permitted, and there is a special exemption under the Swissness regulation. The reason for this lies in the limited availability of whey protein powders from Swiss whey. For example, there is no whey protein isolate made from Swiss whey (as of January 2023).

We are working closely with the Bern University of Applied Sciences and our production partners on further developments and research. Our aim is to make better and more holistic use of Swiss whey - not just the whey proteins - and to optimize and diversify the properties of protein powders and other whey products. We also strive to further enhance their health benefits, all through natural methods.

In everyday language, "whey" is often used to refer specifically to pure whey protein. As a result, many suppliers of whey protein powders for nutritional supplementation simplify - though not entirely accurately - by labeling their products simply as "whey."

When the entire whey is dried, it is referred to as whey powder. If part of the whey is separated before drying in order to increase the protein content in the powder, the result is known as whey protein powder. There are different types of whey protein powders.

For powders used in the preparation of shakes, whey protein concentrates and whey protein isolates are most commonly used. Depending on the degree of processing and the concentration method, different solids from the whey remain in the final product.

Whey protein concentrate contains up to 80 percent protein but still retains some milk sugar (lactose) and minerals. To achieve a protein content higher than 80 percent, the concentrate must undergo further processing, resulting in whey protein isolate, which consists almost entirely of pure protein.

Whey, also known as "Schotte" in German, is a yellow-greenish liquid and the part of milk that does not become cheese during the cheese-making process. It is particularly valued for its whey proteins and individual amino acids, including a high proportion of branched-chain amino acids (BCAAs), which are known for their significant health benefits.

Whey also contains essential vitamins and minerals. As a natural product with a complex composition, whey has long been recognized and well-researched for its positive effects on health and well-being.