FAQs

Welcome to our FAQ! Great to have you here. We've answered the most common questions for you.

What does shipping cost me?

Shipping is free for orders over CHF 60. Below that, we charge CHF 9 for shipping.

Do you also ship abroad?

Unfortunately, we can currently only ship to Switzerland and Liechtenstein.

How long do I have to wait for my order?

If you order from Monday to Friday before 11 a.m., you should receive your parcel the next working day. For orders placed after 11 a.m., you can receive your parcel after 2 working days. Sometimes the post office has a little longer. However, if you have not received your order after 4 working days, please send an email to hello@wheycation.ch, because something has gone wrong.

Who can I contact if I have questions about my order?

If you have any questions, please send an email to hello@wheycation.ch and we will answer you as soon as possible.

We're here for you!

Whether you would like to learn more about our products, have a question regarding your order, or are simply curious about what makes Wheycation so special, we are here to help!

Our team is ready to provide guidance and support so that you can make the perfect choice for your needs. We understand the importance of quick and straightforward assistance, therefore, we strive to respond to all inquiries, whether via email or our contact form, as quick as possible. Typically within 48 hours on business days.

Not quite it?

Send us a message using the contact form here, or if you have questions regarding your order, the easiest way is simply to reply directly to the order confirmation email you received.

We look forward to your message!

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